Agentic AI: 9 promising use cases for business

CIO magazine highlights use-cases for Agentic AI, "These AI agents are already embedded in CRM, ERP and service platforms, enabling workflows like converting meeting notes into projects, triggering supplier orders, detecting threats in real time and generating analytic insights via simple voice prompts."

For enterprise leaders, the question is no longer "if", but "how fast" you’ll shift from RPA and bots to AI agents that make decisions.

If you’re a CIO or looking to convince one, consider this:
• What legacy workflows can be handed off to an “always-on” AI agent?
• How will your process latency, resolution time or customer experience improve when human-in-loop becomes human-on-watch?
• Which platform (CRM, ITSM, ERM) offers the lowest friction entry point for your first agent pilot?

Which Agentic AI use cases are gaining the fastest traction in your organization and what measurable impact are you seeing?

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