How AI Tools Are Helping SMBs Compete on a Larger Scale

Small businesses are using artificial intelligence to grow. And like their larger competitors, SMBs are relying on automated tools to help them accelerate repetitive tasks, reveal deeper insight on customer behavior, boost operational efficiency and lower costs.

In fact, artificial intelligence ranked at No. 1 in the SMB Group list of top 10 SMB technology trends for 2025. The report notes that the emergence of AI is leading most businesses with 20 or more employees to increase their technology investments. Of the SMBs surveyed, 35% are “slightly accelerating” and 27% are “significantly accelerating” their technology investments due to AI.

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